mm95 FAQ — Frequently Asked Questions

mm95 protects all documents submitted by players using SSL encryption, and only authorised staff can access them. Your information is never shared with third parties — you can read the full details in the privacy policy. Keeping your personal information safe is one of mm95's core commitments.

KYC verification ensures that no one else can access your account. It protects against money laundering and confirms that underage players cannot participate. KYC also helps make withdrawals smooth when you are ready to cash out. Please understand that it is a necessary step in keeping the game fair for everyone.

If your verification is rejected, contact mm95 Live Chat support to find out the reason. If your images were blurry, you can resubmit clearer ones. If a document had expired, you can upload a valid replacement. The support team will guide you through each step.

KYC verification may be requested before your first withdrawal, or for large deposits or withdrawals. It can also be triggered when claiming big prizes or bonuses from tournaments. Do not assume it is related to how long you have had your account — it will be requested when needed.

For KYC at mm95, you can submit either a Myanmar National Registration Card (NRC) or a Passport. The image must be clear and all text must be readable, with all four edges fully visible. You must also be able to show that you are at least 21 years old.

VIP cashback is calculated based on your weekly play and paid out every week. At Bronze level you can earn up to 0.5% of your weekly amount, Silver up to 1.0%, and Gold up to 1.5%. Cashback is added to your account as bonus funds, which you can use to keep playing your favourite games.

At mm95, factors such as consistency of play, loyalty to the platform, and volume of bets are considered for VIP level upgrades. Your personal VIP manager will contact you and notify you when an upgrade takes place. There is no fixed general threshold — upgrades are decided by reviewing your overall performance.

The mm95 VIP programme has three levels — Bronze, Silver, and Gold. Bronze is the entry level and Gold is the highest. At Gold level you can receive up to 1.5% cashback on your weekly amount, which is the platform's way of rewarding loyal players. Each VIP level comes with better benefits and a richer playing experience.

When you reach Gold VIP, in addition to 1.5% weekly cashback, you can receive priority withdrawals, exclusive tournament invitations, and dedicated one-on-one service from an mm95 VIP manager. Additional bonus offers may also be available depending on your player profile, and your assigned VIP manager will notify you about them.

You can ask about the wagering requirements for VIP cashback directly through Live Chat with the mm95 support team. If you keep in touch with the 24/7 customer support whenever you receive cashback, any question can be cleared up straight away. Don't make assumptions — just ask.

mm95 is built with a mobile-first design, so it works well on both Android and iOS phone browsers. No app download is needed — just open mm95.bio in your browser to play slots, live casino, football betting, Shan Koe Mee, and more. A good WiFi or 4G connection will keep your session running smoothly.

On Android, open mm95.bio in Chrome, tap the menu (⋮) and select "Add to Home screen". On iOS (iPhone/iPad), open the site in Safari, tap the Share button (↑) and choose "Add to Home Screen". An icon will appear on your home screen and you can open mm95 instantly with one tap. No download needed and no storage used.

On Android Chrome, go to Settings → Privacy and security → Clear browsing data → Cached images and files. On iPhone Safari, go to Settings → Safari → Clear History and Website Data. After clearing the cache, reopen your browser and reload mm95.bio — it should load faster than before. If the problem continues, contact us via Live Chat.

If your connection drops during an unfinished game, the game server saves the last known state. When you reopen the browser and load the game again, you can continue from where you left off. If the issue keeps happening, send the round ID to mm95 Live Chat and the team will check it for you.

mm95 works well with Google Chrome, Mozilla Firefox and Safari. Keeping your browser updated to the latest version ensures games run smoothly. If a game fails to load, try updating your browser first. If the problem continues, contact support.

mm95 offers five deposit methods: KBZPay, Wave Money, AYA Pay, CB Pay and bank transfer. If you have a mobile wallet, KBZPay or Wave Money is the fastest option. For those with KBZ Bank, AYA Bank or CB Bank cards, bank transfer is widely available.

After logging in, go to the Deposit section and select KBZPay. Enter the amount, copy the KBZPay number provided by mm95, then send the transfer from your own KBZPay app. Once done, enter the transaction reference in the mm95 system and hit Submit — funds normally arrive within minutes. If you have any issues, Live Chat is ready to help.

mm95 does not charge any extra fees on deposits. However, payment providers such as KBZPay and Wave Money may apply their own fees from your wallet — this is their policy and is not related to mm95. You can check the fee rates on your bank or wallet provider's site before transferring.

If your deposit has not appeared in your account shortly after sending, first check your payment history to confirm the transaction was completed. If it shows as completed, copy the transaction ID and send it to mm95 Live Chat to request a check. Most cases are resolved quickly and the support team is available 24/7.

The minimum deposit amount at mm95 is 10,000 Ks for all payment methods. The minimum withdrawal is also 10,000 Ks. On your first deposit you can also claim a 100% welcome bonus of up to 300,000 Ks. For example — deposit 20,000 Ks and receive a 20,000 Ks bonus, giving you 40,000 Ks to play with.

The mm95 welcome bonus gives you a 100% bonus on your first deposit, up to 300,000 Ks. You must wager 20 times the bonus amount before you can withdraw bonus winnings. For example — deposit 20,000 Ks and receive a 20,000 Ks bonus, so you need to wager 20,000 × 20 = 400,000 Ks. For larger amounts — deposit 620,000 Ks and receive a 300,000 Ks bonus, so the wagering requirement is 300,000 × 20 = 6,000,000 Ks.